Let's make something together
Get in Touch
Have a project in mind? Fill out the form and we’ll get back to you with a free quote – usually within 1–2 business days.
Response Time
Usually within 1–2 business days
We review every request personally and will follow up via email or phone to confirm your details.
Other Ways to Reach Us
◯Email: Lauren@abovethemitten.com
◯Facebook: @Above the Mitten Custom Embroidery
◯Phone: (906) 450-7516
We Accept Payment Via
Payment is only requested after you approve your quote and proof.
Paypal
Square
Venmo
Cash App
Good to Have Ready
■ Your logo or design file (PNG, PDF, or IMG)
■ Item type and approximate quantity
■ Any color preferences
■ Your deadline or event date
■ Examples or inspiration if you have them
Frequently Asked Questions
Orders Minimums & Pricing
Do you have a minimum order quantity?
No. We accept both single-item orders and large bulk requests. Whether you need one piece or a full run, we’re happy to help.
How is pricing determined?
Pricing is based on the size of the design, stitch count, and overall complexity, including the number of colors used.
Is there a setup or digitizing fee?
Yes. All embroidery projects require digitizing, which is a one-time setup process to convert your design into a stitch file. Fees vary depending on the complexity of the design.
Do you offer bulk pricing?
Yes. We provide discounted pricing for larger orders. Contact us for a quote based on your specific project.
Turnaround Time
How long will my order take?
Most orders are completed within 1–2 weeks.
Do you offer rush orders?
Rush orders may be available depending on our current workload, but they are not guaranteed. Please contact us as early as possible if you have a deadline.
Design & Artwork
Do I need to provide a design?
Not always. We can work with your ideas and help bring them to life, but we are not a full-service design studio.
What file formats do you accept?
We accept most file formats. For best results, high-quality files are required.
Do you handle digitizing in-house?
Yes. All digitizing is done in-house to ensure compatibility with our equipment and maintain quality control.
Products & Materials
Can I provide my own items for embroidery?
Yes. You can supply your own items, whether they are brand new or personal pieces you want customized.
Do you provide garments or products?
Yes. We can source and supply a wide range of items including hats, jackets, shirts, and more.
Shipping & Pickup
Do you offer shipping?
Yes, we can ship completed orders.
Do you offer local pickup or delivery?
Yes. We offer local pickup and drop-off options in and around Manistique.
Payment
What payment methods do you accept?
We accept PayPal, Square, Venmo, and cash for in-person pickups.
Are deposits required?
Deposits are required for bulk clothing orders before production begins.
Proofs, Returns & Issues
Will I see a proof before my order is completed?
Yes. Proofs are provided for approval before production begins to ensure accuracy.
Do you offer refunds or returns?
Refunds or corrections are only offered if an error was made on our end. Once a proof is approved, the order is considered final.